BRITISH HEALTHCARE TRADES ASSOCIATION

The British Healthcare Trades Association (BHTA) is one of the UK's oldest and largest healthcare association, founded in 1917.

Their members - almost 500 companies employing over 17,000 people – make or sell healthcare and assistive technology products that help people live more independently. These range from wheelchairs and scooters to stairlifts, stoma and continence products, seating and positioning products, patient support surfaces, rehabilitation products, prosthetics, orthotics and augmentative communication devices for people with limited speech. Services provided by members range from assessments for the right mobility vehicle, to dispensing of prescriptions for stoma and continence products. Their members are organised by product sections that is
available on their website.

What makes BHTA different is their Code of Practice – the only one in the sector overseen by the Chartered Trading Standards Institute (CTSI). All their members’ sign up to the Code, demonstrating their commitment to high levels of customer care that goes above and beyond their legal obligations, giving customers confidence. Public / Consumers - Wherever you see the BHTA logo, you know you are dealing with a company you can trust. You will get clear information about your rights, pricing and receive a high standard of customer service with access to their independent complaints process should the need arise. If you are looking for an approved supplier who can assess your needs and help you to choose the right product or service to meet your lifestyle, search for a BHTA member near to you.

Healthcare Professionals / Carers - When you are working with a client to maintain their independence, you want to know the products and services they are using are right for them. BHTA members follow strict guidelines on customer care and will not sell anything that does not meet their customers’ needs. Their members have independent audits and mystery shoppers carry out visits on members to ensure that they are working to the Code of Practice.

Retailer / Trade - Membership of BHTA shows your commitment to giving your customers the very best service– and allows you to display the BHTA/CTSI logo showing your membership status. You will also be listed on the BHTA, CTSI’s, Disabled Living Foundation (DLF) website’s, helping to raising their profile as a trusted supplier.

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