Quality Compliance System Masterclass
ABOUT THE SPONSOR
The QCS vision is to ‘build a caring world’. We do this through the digital delivery of all necessary policies, procedures, guidance and inspections tools that Care Providers require to achieve ‘Outstanding’. Content is written by our team of subject specialists, updated dynamically and delivered directly to any device, saving time for Care Providers to spend on caring.
As the UK’s largest provider, 3,800 businesses and 50,000 users benefit from the QCS compliance management system. Our class-leading service is supported by a dedicated telephone-based team rapidly answering both system and policy queries. But don’t take our word for it, jump on to Trust Pilot and see for yourself!
Developing a Quality Framework to drive continuous Improvement - Philippa Shirtcliffe
Quality assurance isn’t defined as one single activity. It’s like a jigsaw with several pieces that slot together. To ensure positive outcomes for people using services, providers must have a framework that supports the ability to identify, plan and implement improvements. This session provides a practical approach to driving continuous improvement.
This session led by Philippa Shirtcliffe, Head of Care Quality at QCS, will explore practical solutions that can support continuous improvement. Philippa is a nurse and has spent over 20 years working in social care working for large Domiciliary Care and Nursing Home providers. She has managed multi-site branches and schemes, led a business development team and had national responsibility for whistleblowing and safeguarding. Philippa has been developing and writing policies and procedures for over 15 years.
What’s New in the Mental Capacity Act? - Rachel Griffiths
This session will explore the new Liberty Protection Safeguards, what their purpose is and action providers are going to need to take.
In May 2019, the Mental Capacity (Amendment) Act became law. It replaces the Deprivation of Liberty Safeguards (DoLS) with a new scheme known as the Liberty Protection Safeguards (LPS). Rachel Griffiths works for QCS as an advisor and is a specialist in the Mental Capacity Act and human rights This session will explore what’s changing with the MCA and what action providers need to take. The government is currently working on the LPS code of practice, and Rachel is part of the working party developing the Code of Practice. She has been the National Professional Advisor to the CQC on all aspects of mental capacity and was awarded an MBE in 2017 for her work on mental capacity.
How to change your CQC inspection from a threat to an opportunity - Ed Watkinson
This session explores what steps you should take to prepare for your inspection , how to achieve the ratings you are striving for and how to ensure the people you care and support receive safe , effective , caring , responsive services from a well led organisation.
Ed Watkinson works for QCS as an advisor on Inspection and Regulation. He is the Director of Watkinson Consulting and has over 25 years’ experience of social care in roles that include Strategic Lead for a Local Authority, Inspector , Inspection Methodology Developer and currently He currently works as audit consultant . Ed will use his knowledge and experience to provide practical help to support the inspection process and turn the experience from a threat to an opportunity.
Whistleblowing creating an open culture - Philippa Shirtcliffe
A culture that is carefully built and nurtured in an organisation is key to its long-term success. This session will explore the importance of having a robust mechanism to raise concerns, how to set up and establish an effective whistleblowing system and the importance of whistleblowing in managing quality.
Concerns and grievances are often an indicator that a service isn’t running well. This session explores the importance of creating an open culture where staff feel comfortable raising concerns and knowing action will be taken. This session will be led by Philippa Shirtcliffe Head of Care Quality at QCS. Philippa is a nurse and has spent over 20 years working in social care working for large Domiciliary Care and Nursing Home providers. She has managed multi-site branches and schemes, led a business development team and had national responsibility for whistleblowing and safeguarding. Philippa has been developing and writing policies and procedures for over 15 years.
The importance of investing in your PIR - Ed Watkinson
It is all too easy to ignore your PIR, put in on the too hard pile or fill it in quickly too get it out of the way. But the mantra that ‘You only have one chance to make a first impression’ has never been truer. This session explores how to make the most of your opportunity to showcase your services.
Ed Watkinson works for QCS as an advisor on Inspection and Regulation. He is the Director of Watkinson Consulting and has over 25 years’ experience of social care in roles that include Strategic Lead for a Local Authority, Inspector, Inspection Methodology Developer .Ed will use his knowledge and experience to demonstrate how to transform the PIR into an ongoing quality assurance tool and how to highlight the positive aspects of the service you provide.
Promoting Good Oral Care - Tracy Robertson
In 2019 CQC published ‘Smiling Matters’ , this masterclass discusses the importance of good oral care and how services can promote and encourage good oral care for people using services.
Tracy Robertson is the Dental Lead at QCS . She is a dental nurse with a background in dental education and quality assurance. Tracy will discuss the ‘ smiling matters ‘ publication and provide practical advice on how to support service users to achieve good oral care and the benefits good oral care has for people using services.
Monday 9th November
Philippa Shirtcliffe - Developing a quality framework to drive continuous improvement
Rachel Griffiths - What’s New in the Mental Capacity Act?
Ed Watkinson - How to change your CQC inspection from a threat to an opportunity
Philippa Shirtcliffe - Whistleblowing - creating an open culture
Ed Watkinson - The importance of investing in your PIR
Register for QCS masterclasses here